Returns & Exchanges
At INKBIRD, we stand by the quality of our home and garden smart devices and offer a 30-day hassle-free return policy for items in their original condition. If you are not completely satisfied with your purchase, we are here to ensure a smooth exchange or refund process.
Initiate Your Request
Contact our customer support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all sensors, cables, and manuals that were included in the initial shipment.
Ship the Item
Affix the provided shipping label or use a tracked carrier to send the package back to our designated fulfillment center for inspection.
Receive Refund or Exchange
Once our technicians verify the item's condition, we will process your full refund or ship out a replacement unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing